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Terms and Conditions

Please read these details carefully and call us if you need further information or explanation. These terms do not affect you statutory rights.

Our Experiences

GoHorseracing contracts with independent racecourses who make the experiences featured in our literature available to our customers subject to their own terms and conditions. Where possible these terms are detailed in the GoHorseracing information pack or with the confirmation of booking. Descriptions and itineraries may vary between racecourses. Please check before booking.

Experience Descriptions

The description of each experience contained in our online brochure is at times abbreviated and is correct at time of print. However, we reserve the right to make reasonable changes to the programme without notice. Where an alteration is material we will notify the recipient at the time their booking is confirmed or by subsequent communication. Similarly, where specific vehicles or celebrities are detailed we make every attempt to provide those. However, in the event of mechanical breakdown or illness, we reserve the right to make reasonable substitutions without notice.

Locations

Our call centre can provide the latest details on racecourses. We reserve the right to add or withdraw racecourses at any time. Each venue has its own terms and condition (available upon request) and participation is conditional upon acceptance of these.

Mechanical Breakdown or Illness

Where specific vehicles or individuals are featured, we reserve the right to make reasonable substitutions on the day in the event of mechanical breakdown or illness or, if this is not possible, to cancel the event at short notice.

The Weather

Race days are weather dependent and we will advise you if you need to call the racecourse to check the weather before going to the racecourse. If you event is cancelled because of the weather, a rebooking will be offered but remains subject to weather conditions.

Session length

Where the session length is mentioned in our literature, or in the GoHorseracing pack, this is an approximate time given as a guide only. Unless specifically stated otherwise, you will take your turn with other members of the public and there may be waiting time involved.

Restrictions

Wherever appropriate we have included abbreviated health, age, weight and competency requirements on our website. Full details of these restrictions are available on request, we ask you to read this carefully. Once you have received your purchase / gift pack please notify us within 7 days if the experience is unsuitable.

Availability

All race packages are offered subject to availability, and many are also subject to weather conditions on the day. Ideally, bookings should be made at least 28 days in advance. Longer notice may be required to secure weekends or peak season dates. You are advised not to make any travel, hotel or other arrangements until your booking has been confirmed in writing. In addition, we strongly advise you to re-confirm your booking direct with the venue 48 hours in advance of your session.

Cancellation

Once your booking has been made, if you wish to cancel or amend this you may incur cancellation charges, although you may be covered under our cancellation insurance. In the unlikely event that we need to cancel an experience we will attempt to contact you as soon as we are aware of the cancellation. Where possible please provide a contact number when booking so that we can reach you if necessary. In the unlikely event of cancellation the liability of GoHorseracing is limited to re-booking a similar experience for another date.

Pricing

Prices are stated inclusive of VAT and are correct at the time of going to print E&OE. However we reserve the right to make changes to our prices without notice at any time. If there has been a price change you will be advised when you order. Please note that we require full payment before we can dispatch your GoHorseracing pack. We cannot be held responsible for late delivery of packs where payment by credit card has been declined.

Payment

We accept all major credit and debit cards (except Solo, Diners, Amex and Visa Electron). For the use of credit cards we apply a minimum charge of 3% to the total amount due. Please do not send cash by post. Please note we cannot reserve dates or dispatch your gift or information pack until payment has been cleared.

Delivery

All GoHorseracing packs are dispatched by Royal Mail first and second class services, unless collected from our office or you have requested courier service. If a pack goes astray in the post we will provide another free of charge, but we cannot be held liable for any loss suffered as a result of its non-arrival.
On receiving your gift pack we ask you to check through all information contained within it. Should you find any mistakes or are unsure of any experience-related information you must notify us before experience date. GoHorseracing cannot be held responsible for any miss-interpreted information.

Expiry

The expiry date for "open dated" vouchers is detailed on the voucher in your GoHorseracing pack. If the recipient is unable to book the race day before that date the voucher may be extended for another nine months. A £24.99 administration fee is chargeable, plus any price increase of the experience, which may include reissue of a new GoHorseracing voucher. Extended vouchers are non-refundable.

Exchanges

All open-dated experiences can be exchanged once only for any other experience from our website provided we are notified before the expiry date. If the substituted experience is higher in price than the amount originally paid, you will need to pay the extra. If the substituted is lower in price than the amount originally paid, the balance will be held on account to be put towards another experience. Exchanged vouchers are non-refundable.

Vouchers

For security reasons, any voucher issued without a participant name will need to be returned to us before the voucher can be booked or exchanged. GoHorseracing cannot be held responsible for lost or missing vouchers.

Safety Standards

We carry out health & safety evaluations on all suppliers, including obtaining references from regulatory bodies. However as booking agent we cannot be held liable for injury or loss caused beyond our control.

Date bookings/reservations

Unless a specific date is requested at purchase, vouchers are open-dated until the expiry date shown on the voucher. Once a date booking has been made the product cannot be exchanged or refunded. Full confirmation will be sent to confirm your booking. We ask you to read this document carefully and contact us on receipt if any changes need to be made. If confirmation does not arrive within 14 days you must contact us. In the event of a recipient not attending a booking it is classed as a non-show used voucher.

Refund Policy

We are happy to make a 100% refund minus postage and packing on non-expired open-dated vouchers bought directly from GoHorseracing within 14 days of receipt of postage. After which, but before expiry date refunds are subject to 25% administration charge, with a minimum charge of £15. Refunds are always made to the person who purchased the pack, and if originally paid by credit/debit card or Paypal, the monies will be refunded to the same account.

On the Day

If you have a problem or complaint during your experience please bring it to the attention of the management at the earliest opportunity so they have the chance to put it right. We would wish you to raise any concerns immediately, rather than reporting the complaint upon your return. Or call 02392 681 415 to speak with the Duty Manager.

GoHorseracing welcomes the participation of disabled individuals in the experiences on offer. We are committed to ensure that our disabled customers are given every opportunity to participate in our experiences and, in order to allow this to happen, we ask that the existence of any disability be stated in our order form. This will enable us to take appropriate action to address the individual's particular needs. GoHorseracing will be happy to provide information about disabled access for its experiences on request.

Experience Descriptions

The information on each experience detailed on our website is abbreviated and is correct at the time of publishing. However, the content or format of experiences may change slightly during the year. Fully updated details on each experience are available from our customer team at any time and are included in the gift pack and on your booking confirmation. Participation is conditional upon acceptance of the description of the experience detailed on your booking confirmation.

Experience Pictures and Images

The pictures and images used in our web site and printed materials are for illustration indication only.

DATA PROTECTION ACT 1998
GoHorseracing complies with each of the eight principles of the Data Protection Act 1998. These principles require that data is: fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate; not kept longer than necessary; processed in accordance with the data subjects rights; secure; not transferred outside the EU without adequate protection.

We are always looking to improve upon the service we offer. If you have any thoughts for improvements please write to our Customer Services Department or e-mail us at info@gohorseracing.co.uk

GoHorseracing is trading division of A M B I E R, registered in England. Registered office: Spring Meadows, Paradise Lane, Waltham Chase, Hampshire SO32 2TH. VAT Registration GB 899 8163 42

The GoHorseracing logo is a trademark of GoHorseracing. The images, photographs, layout and text of our website, brochure, gift and information packs, plus all advertisements are protected by copyright and must not be copied in whole or in part without the permission of GoHorseracing.
Frequently asked questions
Here you can find help on things like exchanging and upgrading your vouchers, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here
Reviews
Racehorse Ownership for One We attended Salisbury Racecourse last Sunday.
We thought you would like to know that we thoroughly enjoyed the experience. In particular, we were very grateful for the assistance and information provided by John and his team.
We hope we meet up with them again on a future occasion.
Best wishes Brian and Richard

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