Since 1999. Gift vouchers valid for 15 months. That's better
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Frequently Asked Questions

I would like to discuss a corporate opportunity

Our corporate team would love to hear from you. Please submit your brief to our team or if you'd prefer to speak to someone, our dedicated team is available between 9am - 5pm Monday to Friday on +44 (0) 2393 877 142.

Can I bring a spectator to my experience?
No, Guest passes can be purchased for Racehorse Ownership Experiences subject to availability. Please confirm this with us upon booking if you wish to bring a Guest.
How can I contact you?

We've lots of different contact methods such as telephone, email or live chat. Click here to view them.

What dates are available for this experience?
Our Day at the Races Vouchers are fully flexible and can be used any day of the year. Racehorse Ownership dates for Part 1 usually run the last Saturday of the month from April-September.
If you already have a voucher, the easiest way to check availability would be to activate your voucher. One of our team will contact you with information to book in.
If you don't have a voucher, just contact us with your preferred dates and we will be happy to check!
I need my voucher urgently!

If you need your voucher immediately, you can select an email voucher during the checkout process. This will arrive in your email inbox instantly after your payment has been confirmed.
If you'd like a postal voucher you can select for next day delivery to UK addresses only for an additional cost.

How long does delivery take?

Delivery varies depending on the product ordered.
Experience Vouchers
If you have selected an email voucher, whilst most of these arrive within a few minutes, please allow up to 2 hours for delivery to the email address mentioned in your order. If you haven't received it in this time, please check your spam or junk email as sometimes our emails end up in here.

Paper Vouchers
Delivery of postal vouchers to UK addresses usually takes 1-2 working days as these are sent via First Class post. Please allow 5 working days before contacting us if you haven't received it. Delivery to other countries may take longer and we would always suggest requesting an email voucher whilst you are ordering.

Tangible Products (newspaper gifts)
Delivery information varies depending on the product you have ordered. Please refer to the product description for more information.

Non-Receipt
We're sorry to hear you've not received your order yet. Please contact us with your order number or the email address you used to place your order and we'll be more than happy to assist further!

What is your refund policy?

We are happy to make a 100% refund less any express shipping or packaging charges on non-expired open-dated vouchers bought directly from GO Horse Racing within 14 calendar days of placing the order, subject to written notification by post or email. After which but before expiry date refunds are subject to 25% administration charge, with a minimum charge of £15. Refunds are always made to the person who purchased the voucher or item, and if originally paid by credit/debit card or PayPal, the monies will be refunded to the same account.
Please note some products, such as personalised items, may not be eligible for a refund.
This refund policy only applies to vouchers purchased directly on our website. If you have purchased your voucher through another website, you may need to contact them directly for information on their refund policy.

Can I change my date/reschedule/cancel a booking?
Once a date booking has been confirmed the experience cannot be exchanged or refunded. Confirmation documents with the booking/ticket redemption number will be sent to confirm your booking to email address you have supplied. We ask you to read this document carefully and contact us on receipt if any changes need to be made. If confirmation does not arrive within 14 days you must contact us. In the event of a recipient not attending a booking it is classed as a non-show used voucher.
How long is my voucher valid for?
All of our vouchers are valid for 12 months from the date of purchase unless specifically stated on the product description page or on your voucher. You must participate in your experience within the 12 month period or extension fees may apply.
I have a complaint

We're very sorry to hear that something went wrong and we'd like to fix it as quickly as possible. If you have a problem or complaint during your experience please bring it to the attention of the location staff at the earliest opportunity so they have the chance to put it right. We would wish you to raise any concerns immediately, rather than reporting the complaint upon your return.

If a resolution on the day has not been made to your satisfaction, please make your complaint in writing with full details including your redemption reference number. We would ask you to contact us using our online email form. Please allow upto 10 days for a full investigation and response.

How secure are my details?

We are registered as a Data Controller, and follow strict controls to keep personal information safe and secure. We will never sell your personal information.
All communication between your browser and our website is secured using a security certificate provided by Starfield Secure Certificate Authority - always look for the padlock when buying online.
We use WorldPay and PayPal, both PCI compliant global leaders, to securely process your payments to us, your card information is never stored on our systems.
Our server network is managed to ISO27001 quality standards.

How do I book a date?

To book a date, just click here and follow the instructions on screen.

Do I need to choose a specific date when purchasing a voucher?

No, our vouchers are open-dated and valid for 12 months from the date of purchase. You can then give the voucher as a gift to the recipient and they can book their own date with us directly!

Can I use my voucher at any Racecourse?

All our Day At The Races vouchers can be redeemed to use at any racecourse in the UK. They must first be activated here on the site.

If you would like any helpful advice on each racecourse and it's suitability for your great day out please do make contact with us.

How long do experiences last?
The approximate session length is displayed on our product descriptions or on your voucher as a guide only. Where possible we do try to give clear indications for the duration of experiences.
Will the price be on my voucher?

No, we'll never show the price on your voucher, unless you order a monetary value voucher!

How can I extend my voucher?
This information applies only to vouchers directly purchased on our website. If you have purchased your voucher from another company, please contact us for assistance.

If your voucher has expired, a reactivation fee is payable and can be paid online here.
If your voucher is still in date and you need longer in order to do your experience, you can order the extension fee online here.
In both cases, your voucher will be valid for a further 12 months from the date of placing your extension or reactivation order.
If you need to discuss exceptional circumstances for not using your voucher within the expiry date, please do contact us with your voucher number.
I need to make travel or accommodation arrangements to use my voucher.
We strongly advise you to wait for your booking confirmation detailing the date and time booked before booking any travel or accommodation. Where an experience is cancelled we unfortunately will not be able to reimburse for any expenses relating to this.
Can I change my experience?
In most cases, if your voucher was purchased through our website directly and has not been activated, you can exchange your voucher for another experience.
In order to do so, please follow these instructions:
  1. Find the product you wish to have
  2. Click "Buy Now"
  3. Enter in the details requested
  4. At the payment screen, type your old voucher number in to the "Exchange My Voucher(s)" field
  5. Our website will prompt you to pay the difference if there is any
  6. Your exchange is completed!
Do I need to book a date or can I just arrive at the location?
For most of our experiences, pre-booking is absolutely essential. Unless you have been advised by one of our team, please make sure you visit our activation site and proceed from there to make your booking.
Can I provisionally book a date?
This is possible for Racehorse Ownership Experiences.
I am having difficulties placing my order online
No problem we'd be happy to help! Please give us a call and we can take your order over the phone, our telephone number is +44 (0) 2393 877 142.
Can I place my order over the phone?
No problem we'd be happy to help! Please give us a call and we can take your order over the phone, our telephone number is +44 (0) 2393 877 142.
What contact details do I enter when placing an order?

On the first screen, you should enter the details of the participant (Voucher Details). On this screen, you'll be asked to enter a delivery address for the voucher. If you choose to send this to the recipient directly, we'll never tell them the price!

On the second screen (Billing Details), you'll need to enter your billing address (i.e., where your payment card is registered to) and contact details about the purchaser. We use these details to send a confirmation email of the order and contact you in case of any issues.

The voucher number you have entered could not be found

We're sorry to hear you're having issues with your code.

If it starts with a V, your code will not have the letters O or I so please change these for the numbers 0 or 1.

If you purchased your voucher from another company, please wait around 1 week from the purchase date before trying to book your experience as we don't receive these codes immediately. If you need to book your experience sooner, just contact us with ALL of the codes which appear on your voucher and we'll be happy to help.

You may wish to copy and paste your voucher number into the voucher activation page and try again.

Please do contact us with ALL of the codes which appear on your voucher if you're experiencing further problems.

Your voucher has already been activated

Oops - it seems like you've already activated your voucher in our system before...there's no need to panic!

If you have activated your voucher recently, you should be receiving an email within 3 working days from the date of your activation.

If you activated your voucher more than 3 working days ago, please check your spam or junk email box as sometimes our emails end up in there.

Please do let us know if you haven't received contact from us and it's been more than 3 working days since you've redeemed your voucher. Don't forget to tell us your voucher number when contacting us so we can help you quicker.

My question is not shown here
We'll be happy to help with any questions, just contact us here.
Frequently asked questions
Here you can find help on things like exchanging and upgrading your vouchers, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here
Reviews
Racehorse Ownership for Two We attended Salisbury Racecourse last Sunday.
We thought you would like to know that we thoroughly enjoyed the experience. In particular, we were very grateful for the assistance and information provided by John and his team.
We hope we meet up with them again on a future occasion.
Best wishes Brian and Richard
Live Help
Hi
I'm Emma, Are you having trouble finding what you are looking for?